Mercedes レビュー 484

Very poor experience with Mercedes Stourbridge. Customer service is almost non-existent, and getting through on the phone is a challenge. There seem to be clear staffing or training issues, as no one appears confident in handling queries. It’s frustrating being passed from pillar to post with no real help. This branch seriously lets the Mercedes brand down and needs a top-down review.

Really bad service 7hrs plus waiting in London SE3 but no response!!, unfortunately I have to cancel recovery and order Private recovery. How shameful is this for the company with a big name and this kind of service they provide when you spend thousands of pound to buy their product? Thinking you will never go wrong with Company service and their commitment.

Mercedes Macclesfield - Total shambles!! No positive words can describe our experience and the car only went in for a service and 2 new tyres. How hard is that? Mercedes Macclesfield have proved it to be very hard. Despite numerous things to highlight, poor service, poor courtesy car, poor customer service and to top it off the car has come back with an engine vibration it didn’t go in with. Called 3 times, never spoke to the service department because there is no one available, but always promised a call back. We are still waiting!! Funny, when 4 weeks ago when we bought a new car from them they couldn’t do enough!! Poor poor poor poor. Do not go there.

Purchased an approved used A class vehicle from group 1 Mercedes Benz of Cambridge 30th October 25
Total disaster…….
Told vehicle was inspected before I took delivery, total lie as no tyre canister and 2nd key didn’t work,15 weeks later from taking delivery and less than 5,000 miles covered needs over £1000 worth of repairs to go back onto road and be in good working condition, drop links perished, needs new rotas ( disc ) and brake pads etc and guess what NOT covered by warranty !
Anybody buys extended 2/3 years warranty must be mad as warranty isn’t worth the paper it’s written on…. BIG CON !
Very poor communication, staff do NOT sing from the same hymn book etc etc
Interesting though it PASSED it’s MOT just before I took delivery and above faults not even an advisory!
Pretty impressive I think !
Now steering wheel judders when braking.
Avoid this group 1 mercedes dealership at all costs
YOU HAVE BEEN WARNED……….
Perhaps Purchase a BMW or AUDI ?
Completed an on line motor ombudsman form and then will be starting court proceedings if this dealership doesn’t play fair, must point out had an email from group 1 Mercedes Benz Cambridge to say “as a gesture of goodwill “ they will lower the price I have to pay to settle this dispute must think I came down with the last shower
It’s not about the cost it’s the principal these people have no conscience and cannot lay straight in bed

Chelsea at Colindale was very helpful. Her support is flawless and impeccable. Thanks chelsea

I rarely write negative reviews, but this experience deserves to be shared so that others know what to expect.

My recent experience with Mercedes-Benz Roadside Assistance, handled through RAC, was extremely disappointing. I waited over five hours for help that ultimately never properly materialised. During this time there was very little communication, no clear updates, and no sense that anyone was taking responsibility for resolving the situation.

What made the situation even more frustrating was discovering later that the repair request had been cancelled without informing me, leaving me stranded and forced to arrange and pay for alternative help myself. This resulted in additional costs and a significant amount of unnecessary stress.

I chose Mercedes-Benz because it is marketed as a premium brand that values reliability and customer care. Unfortunately, this experience showed the opposite. Waiting five hours for assistance that effectively never arrives is simply unacceptable, especially from companies that present themselves as industry leaders.

Equally disappointing has been the handling of the complaint afterwards. Despite raising the issue formally, communication has been slow and unsatisfactory.

I sincerely hope that both Mercedes-Benz and RAC take experiences like this seriously and review how roadside assistance cases are handled. No customer should be left waiting for hours without clear information or support.

For anyone considering relying on Mercedes-Benz Roadside Assistance through RAC, I would strongly recommend carefully considering alternative options.

Customers expect reliability in difficult moments — that is precisely when a service like this should work best.

Bought a brand new GLC Premium Plus. 1 week delay in delivery as the drivers headlight was broken. Collected the car and passenger headlight
looked likeit was on full beam but drivers normal.
The app said the bonnet was open and it was not. The drivers seat preset would not hold the presets from day 1 but we thought it was us not knowing what to do.
After 13 days the drivers seat controller broke completely while the seat was fully wound back making the car undrivable
We were told 8 weeks for replacement part. No suitable courtesy car was offered. Been waiting for a refund for 20 days, no one has called us, the emails keep saying we can take up to 5 days to get back to you, its been 20 days.
They do not care
Do not buy a new Mercedes, the cars are rubbish, the customer care is non existant and they do not have parts. They expect you to wait 8 weeks for a part with a car that cannot be driven and will not offer any help.
Worst company I have ever had the misfortune to deal with. 1 star is too generous

Customer service is super shit, anything you need an assitance with Mercedes Stockport UK - they will screw you on pricing and charge you anything. Their intention is just to make money and no service.

Wish I could give no star. We got stranded in France following a burst tyre. Mercedes needed to order a new tyre - that was all that was required. 6 days later I am still waiting on Mercedes to confirm if they have ordered the tyre - which they said could be 2-5 days. So poor, they are awful. I have no idea why Mercedes even offer roadside cover when it is so awful - lesson learnt I will now get decent cover from the AA or similar

My car has been with the garage since 8 January, and the primary reason for this excessive delay appears to be ongoing miscommunication and inconsistent information from the warranty claims department. Each time I contact the claims team, I am given a different explanation, and these explanations also differ from what is being communicated to the Mercedes garage. This lack of consistency has resulted in confusion, delays, and a complete breakdown in trust.

Initially, I was informed that the warranty claim was fully approved, with each approved item clearly listed. Approximately two weeks later, I was then told that one of the items was no longer approved, indicating that the original decision had been changed. As a result, the garage was instructed to submit a new claim.

I contacted the claims department again to confirm that the new claim had been received and was being reviewed. I was assured that it had been received and would be actioned immediately. Despite this assurance, another week has passed with no progress or update and again lack of different stores being told from different people form the claim department.

The ongoing lack of honest, clear, and consistent communication has caused me significant stress and has led me to lose trust in how this matter is being handled. Furthermore, the extended period without my vehicle is now directly affecting my work and day to day life as is causing a lot of stress, . This situation is not only disruptive but also unacceptable given the length of time my car has been off the road and I have been your customer for longer than 5 years.

Worst customer service absolutely useless no one seems to know anything I wonder how some people gains jobs they have so many departments for foolishness wouldn't even give them a star but you have to leave a comment

Need to give ZERO STAR. Bought a new EQB in 2023. Got stranded 200 miles away, as the car will NOT charge. Aparently it was a software issue. Waited till 4am before they rovided with me a new car. Now ( A1 year later) getting a a battery malfunction warning! I have extended warranty nd now 10 days without car ! Stockport Mercedes delaership blaming Merc Extended Warranty and Vice Versa. In the mean time I don't have a car? Also had many bad experience with Stockport Merced. Avoid at any cost. I only go there because it is nearby. They are so unprofessional. Worse than a cowboy garage.

Bought A Mercedes GLC 300e.
Delivered 5-Dec-2025.
Dropped back off to dealer 31-Dec-2025, less than 30 days of ownership.

In the short ownership, 9 separate faults:
1. Media playback from connected phones inoperative.
2. Some functions on central display disappeared; then returned spuriously.
3. Driver display went blank while driving, for approximately 25 seconds.
4. Car speed jerked suddenly, on two separate occasions.
5. Mercedes Me app failed to connect to car, and failed to update itself (stuck on a particular time of the day). Multiple instances of this.
6. Mercedes Me app indicated rear right window was open. On going back to the car to check, the window was closed. On a separate occasion, same thing happened, but regarding the front right window.
7. Apparently failed over-the-air car software update, after which all personal settings/info wiped, profiles lost, phones disconnected. And the car would not let us start and drive away for about 10 minutes.
8. Cruise control inoperative during a drive, with displayed messages, for about 20 minutes.
9. Multiple systems 'Inoperative/Malfunction' messages displayed.

We feel unsafe and insecure, driving it, so returned it to the dealer.

We have advised Mercedes UK and the dealer that we want full refund.

Not happy at all. £58k cash paid for the car.

I lost my keys to my E class convertible. Had to get lifted to garage to get a new key. Key arrived and didn’t work - never had any problems with my original keys. Sent for another key which also didn’t work - was blackmailed into putting car on diagnostic machine twice at £186 a pop. No faults found with car. After referring car to Germany removed ignition and changed wiring so the new keys would work - 7 weeks later!!!!! Changed the car to fit their keys. Found original key which would not work now. Paid £1250 for a new key. They kept second key which belongs to my car which is a security risk. Their high and mighty attitude is appalling and their highly trained technicians useless. They just like charging a fortune and drinking coffee constantly

I purchased a 2020 Mercedes E-Class 200, and while I initially loved the vehicle, my experience over the past four years has been disappointing. After about 65,000 miles, well beyond the warranty period, the engine management light came on, indicating a timing chain failure. This issue is not isolated my colleague with the same model faced the exact same problem. Despite reaching out to Mercedes for support, they were unhelpful and tried to charge exorbitant diagnostic fees, potentially amounting to thousands of pounds in repairs. It’s frustrating to pay a premium for a brand known for quality, only to encounter such reliability issues. If you’re considering a Mercedes, definitely do your research and weigh the long-term reliability, because the luxury price doesn’t always guarantee a trouble free experience.

Dreadful customer service!!!
For 4 year using Mercedes for service.i had a 2 year plan then a 3 year plan. before taking out 3 year plan a gentleman from Edinburgh sales rep called me asking if I had plans for continuation of service plan I replied possibly.he asked for registration and once given Informed me my transmission service will be due and would cost £720 and if taking out a plan that it would be covered with plan so I did.but when I put in for service they said it won't be getting transmissions service done as last owner never kept up service history so there is brake in history.why was this not checked but just sold anyway so I was bumped out of service...Then for 4 years I had car serviced stating to service person DO NO DO UPDATES ON CAR it's had a remap and for 3 years they didn't but on year 4 they did updates and stated I never advised them not to I had my son with me who clearly heard me say DO NOT DO UPDATES but according to the service person from Coldstream I admitted over the phone that I forgot to advise them.what a dirty liar I took to ombudsman who obviously sided with big money business...so it looks like the customer is a liar and company is truthful according to ombudsman and Mercedes that put a lot of faith in using your services again Dreadful

I own a Mercedes-Benz GLE 300d (2021), which is still under warranty, yet my case remains unresolved after numerous visits. Instead of fixing the vehicle, Mercedes-Benz Epsom returned it to me in a worse condition, with additional noises, poor ride quality, and new issues that did not exist before their interventions.
What is shocking is that, after they effectively damaged the car, I even offered to pay myself for them to restore the vehicle to how it was before. I was outright refused and told to “get rid of the car” because they cannot repair it. This is completely unacceptable coming from an official Mercedes-Benz dealership.

Since their work, I have experienced:
• unresolved suspension and geometry issues
• abnormal rigidity and poor comfort
• noises from the chassis, doors, dashboard, and panoramic roof
• inconsistent handling after steering and alignment work
Despite all this, I am now being told that some of these problems are not covered under warranty, even though they appeared only after Mercedes-Benz Epsom worked on the vehicle.
This feels like an attempt to push the customer away rather than take responsibility. For a so-called premium brand, this level of service is frankly shameful. A car under warranty should be repaired to normal operating standards, not returned in a worse state with excuses.
I have completely lost confidence in Mercedes-Benz Epsom and am deeply disappointed with how Mercedes-Benz UK has allowed this situation to drag on.

Temple fortune Mercedes.
Booked car in for B service.
My car is under warranty.
Mercedes replacement and fitting of rear axle.
Excellent service
Ps mercedes satnav programmed by idiots, satnav gives tourist waste of time routes constantly.

My experience with Mercedes-Benz customer service in the UK has been extremely disappointing.
Within a year of purchase and while still under full manufacturer warranty, two Mercedes-Benz vehicles I purchased in succession developed serious safety-related faults. The second vehicle suffered a major ABS/ECU safety failure barely a month after its first service, rendering it undriveable.
For months, despite numerous emails to Mercedes-Benz customer services explaining that the vehicle was unsafe and unusable, there was no effective intervention, no coordination with the dealer network, and no practical support. I was repeatedly passed between the dealership, Mercedes-Benz UK, and Mercedes-Benz Finance while the vehicle remained unusable.
During this time, I continued paying finance, insurance, and transport costs, while relying on taxis and public transport to meet work commitments. The lack of urgency, ownership, and accountability once a serious safety issue arose has been deeply concerning.
Months later, I am still dealing with the consequences and feel seriously let down by Mercedes-Benz customer service. For a vehicle costing over £40,000, this level of aftersales care is unacceptable and not what one would expect from a premium manufacturer.

Went on the Mercedes website for a valuation of an Audi A3, with a view to putting it in p/ex against a new A Class.

Valuation came back from Mercedes as £25550.

Contacted my local Sytner dealer, and the best they could come up with was an offer of £24000.

Either the Mercedes valuation tool is wrong, or Sytner are taking the mickey!