Returns Process is a Turn Off
I find the website quite hard to navigate and don't seem to be able to leave reviews for products I've purchased. I don't understand the loyalty scheme as every time I try and use my points it doesn't work. The jeans are really comfortable and I love them. The leggings were very uncomfortable, too tight even though I bought same size as jeans. I've had to keep them as the process of returning anything is not straight forward. They make it very difficult. For this reason I would not order anything apart from the jeans which I have already and know that they fit. Also, would be great if they had all their jeans, trousers in petite. I cannot order anything than petite as it would be too long and I don't understand why they don't offer this size in all jeans and trousers.
Halara からの回答
Dear Valued Customer,
We’re sorry to hear that your return experience was not as smooth as expected. We strive to make the process as simple as possible and appreciate your feedback. If there’s anything we can do to assist you further, please let us know.
If the issue remains unresolved, please don’t worry—just reply to this email. We’re here to assist you.
Thank you for giving us the opportunity to address your concern.
Best Regards,
Halara Customer Service Team