Contacted this company today for some assistance before making a purchase.

Their website specifically says "If you're not sure on a product, best to contact us & speak to an expert rather than order the wrong thing and have to return it"

However the customer service I received upon contacting them was not what you would expect from self-proclaimed experts.

No help received, no resolution reached.

Product knowledge and product listings on their website are also poor, and when challenged on this matter, after showing them several examples from their own website, they will just ignore you.

1/10 marks.

(I only give the 1 mark as the initial response time was good, however the response was poor as it showed they hadn't read the enquiry properly in the first place)