DO NOT ORDER FROM THEM.
DO NOT ORDER FROM THEM.
My order was misdelivered and I opened a claim with them, provided the Royal Mail reference number and 3 days later, without emailing me for anything further they closed the investigation and told me they will not assist as it had been delivered. To the wrong person.
Royal Mail has insurance to cover this and yet they've refused to replace or refund my order.
Edit: I dislike that I had to come to a public platform to get a resolution; however, if/when I receive the refund, I will ammend my review.
Again, I'd like to reiterate that Royal mail have confirmed over a recorded line that they will refund you (Dressinn) as they did not deliver it to me, please use the reference number I provided in the original support ticket.
Dressinn からの回答
Dear Jordan,
We are very sorry to hear that our service did not meet your expectations.
We would like to remind you that the experiences of our customers are very important to us. We have therefore investigated and forwarded your case again to our shipping department.
Update:
A refund has just been issued as a commercial gesture as this claim was rejected by the transport company. You will receive the corresponding amount within the next few days.
04/04/2025 12:10:42 - Abono importe 45.88 GBP
We have also taken your comments into consideration and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.
We apologize for the inconvenience.
Kind regards