Jordan E

Not as advertised.
The only part that's "Heavyweight" is the hood, the rest of the hoodie is thin and absolutely not what's advertised.

A small detail is they print the whole hoodie and then sew the front pocket/pouch ontop, which means your hands are against the print and not a soft fleece. I know it's small but that combined with the thin body has left a sour taste.

Otherwise it did arrive quickly so not 1 star.

Always a good experience, item's arrive as described, timeously.

2nd experience with Lakhwinder where he doesn't bother ringing the correct apartment number and immediately leave the premises without trying to call despite a previous failed delivery where my number had subsequently been added to my account.

When did it become normal to need to wait outside like an obedient puppy for your delivery driver because if youre not there when they arrive they'll leave precisely 15 seconds (I checked the video footage, yes, 15 seconds was all he waited lol) they leave.

I purchased an exclusive offer through the Samsung UK website but 5 months later, have yet to receive the promised promotional items.

Ive raised multiple complaints and their solution was to offer a voucher that couldn't purchase even 1 of the 2 missing promotional items.

As far as im concerned, this is straight fraud and false advertising.

Edit after reaching out to their customer service: I was told the box is designed to protect the contents so unless theres obvious damage there is nothing theyre going to do, but I can reach out later.
They completely ignored the main complaint that they don't care about the condition that your goods will arrive in or how much life span has been lost by rough couriering conditions. Again, would highly recommend ordering from any other outdoor company that cares about their customers.
Sadly 1 star is the lowest you can rate a company here.


Box my tent and other items came in was damaged and torn open, inside there was a single piece of cardboard paper thats supposed to protect the items but does absolutely nothing for it.

The lack of care in shipping shows a callous disregard for their customers and the lifespan of their products.

I cannot recommend ordering online from them.

DO NOT ORDER FROM THEM.
My order was misdelivered and I opened a claim with them, provided the Royal Mail reference number and 3 days later, without emailing me for anything further they closed the investigation and told me they will not assist as it had been delivered. To the wrong person.
Royal Mail has insurance to cover this and yet they've refused to replace or refund my order.

Edit: I dislike that I had to come to a public platform to get a resolution; however, if/when I receive the refund, I will ammend my review.

Again, I'd like to reiterate that Royal mail have confirmed over a recorded line that they will refund you (Dressinn) as they did not deliver it to me, please use the reference number I provided in the original support ticket.

People are harsh on the NHS about not enough frontline staff, long waiting times, etc.

The easiest way to resolve the matter is recruitment.
My experience as an applicant: No updates, no feedback other than rejecting what they've asked for.
Despite submitting solid evidence, it was rejected.
Next step is a final interview before I'm fairly sure, I'll be rejected as well and be forced to leave the country.

I'm an experienced Paramedic, with relevant qualifications and 10 years in South African EMS.
When your family member is in critical condition at home, and you call for an ambulance and get told there's a long waiting time for any help to come, just know it's not because the NHS or your local trust doesn't care, but they simply don't have the staff and resources.

Sadly, it's up to the HCPC to process the people who could be out saving lives and making a difference and help fix the staffing shortages. I send my support to the lower level staff at the HCPC who are doing their best in the failing system. Hopefully the people in a decision making capacity will enact change in the near future to allow people who have gone through the right channels to work here legally and bolster staffing numbers.

Solid experience
Ordered from them twice and both times I got exactly what I wanted without any damage or mishaps.

The lovely people over at recruitment, particularly Ms. Povey, made the difficult and arduous process of being recruited internationally as easy as possible, the subsequent training, encouragement, work life balance and accommodations made to ensure the transition has been as seamless as possible have been amazing.

Working for them I feel respected as an individual as well as an employee.

Looking forward to many years with this Trust.

High Wycombe Branch

Excellent facilities, always clean and well maintained though admittedly it could use a few more handles by the machines.

I'd like to specifically mention the fantastic coach; Mr Oscar B, who signed me up and made me feel welcomed.

My package was signed for by neither myself or roommate and the picture was of the closed door.
I've checked with neighbours' and no one signed or received it.

Yet, my claim was denied despite a fraudulent signature stating that I signed for it but not having anything that remotely resembles my signature or the names of anyone of my neighbours'.

If the service I paid for is the one that requires a signature, why is it being given to some random no one knows that didn't come out of my apartment? (I was home alone)

Company called me back, made a genuinely apology and told me what they planned to do to prevent allergens being sent to customers.

The entire point of a site like Trustpilot is to provide feedback and get change, so I've amended my original 1* to 3* to reflect their willingness to accept fault and change.

Ordered the S25+ but unfortunately they use DPD who have missed 2 deliveries despite multiple calls and paying for the premium delivery.
Called Samsung about getting another delivery company to handle it or offer a suggestion but they just state there's nothing they're going to do.
1 week later and still no "next day delivery" :)

Seems my experience is inline with most other people who use Samsung online, rather just purchase through 3rd parties who have better service.

Ordered an expensive item, they came and rang the faulty buzzer of a large complex or didn't get the number right, either way no notification. They then didn't bother calling the number provided for this very reason. Then left immediately. It's going to take more time for them to reprocess and redeliver this than the time taken for a phone call and now they've delayed the delivery.

Edit: I subsequently paid to upgrade to premium delivery, it is now 1pm and and the package is supposed to come today but I've received no updates or my time slot. If I could I'd lower my rating to 0.

An experience good enough to write a review.

Bilaal took his time to go over a number of different options with me, gave future proofing advice and would highlight the package I most needed, not trying to upsell me on everything but still letting me know what the other, more and less expensive options there were.

Price ranges were similar between a bunch of places but the service is why I'm now a customer. Thank you for the informative and patient assistance

Missing meal, trying to get hold of them for a week and not one human has gotten back to me.
If they're this careless about customer service and packing your meals... then are they equally as careless about their food quality? guess I'm cancelling