First time visit here. Had a list of what I wanted but needed help on certain items to find them instore. Two male members of staff in Basingstoke store chatting together right next to me. Politely interrupted asking where the primer was and he was obviously unhappy I had interrupted his conversation and rudely just pointed nowhere in particular and said you'll find it 'somewhere' here and then went back laughing and chatting with his store colleague.

It took some time for me to locate the item and all this time I was ignored whilst he continued his conversation with colleague. I was flabbergasted with his attitude.

I had quite a few items to locate and later politely asked another member of staff to help locate a sanding block for sand paper. She looked pretty put out I had dared to ask for help and stroppily strode to Isle and pointed not uttering one single word.

This was my very first visit to this store and I was really shocked at the way I was treated. For this to happen twice means there is something seriously wrong here with customer service and obviously I won't be returning!