I purchased a dishwasher with a 5 year Care & Repair plan. I have spent the last 90 minutes being told by a call centre person that they have no record of my plan and then gave me a phone number to call that continually takes 3 minutes of your life with inane questions - and then hangs up!
This feels like a deliberate strategy to drive away people who have already paid for a service plan by just refusing to acknowledge the existence of the plan.