Like many others have found, Royal Mail's app is absolutely useless and is not fit for purpose. In a time when RM are fighting for more business in a very competitive postal world, having an app to track your parcel's progress either to or from you is essential, just having a receipt from the post office is not good enough.

People are using alternative methods to send their parcels because they have lost all trust in RM and soon they will go bust again all because their app doesn't work.

You only have yourselves to blame RM!