Cancellation of Silver Service New Year holiday so early in the year.
Helpful staff helped find an alternative but I am not happy that there has been a cancellation of my Silver Service New Year holiday so early in the year. I book early to get the seats I want. I also don't like Luxuria coaches as we prefer to sit behind the Courier. I also find the seats uncomfortable. The alternative holidays that I'm interested in are only Luxuria.
Leger Holidays からの回答
Good Afternoon Patricia,
Thank you for your 3-star review.
We're very sorry to hear about your disappointment regarding the early cancellation of your Silver Service New Year holiday. We absolutely understand how frustrating it can be, especially when you book early to secure your preferred seats.
While we're glad our team was able to assist in finding an alternative, we appreciate that Luxuria coaches may not suit your personal preferences—particularly the seat comfort and your desire to sit behind the Courier. Your comments have been noted and will be shared with our product and planning teams for consideration in future scheduling.
Please don’t hesitate to reach out to us if you'd like us to keep an eye out for specific options or assist you further.
Kind regards,
Leger Customer Relations (JS)