AVOID! Fraudulent unauthorised payments will be taken from you card.

I’ve had to open investigations with my bank and the police for fraudulence at this hotel and theft, they take a £150 pre authorisation when you check in. As a deposit which is always meant to never be charged, however they charged it hoping I wouldn’t notice, what’s even stranger is a contactless payment was also charged the following day when I WAS NOT EVEN THERE. Apparently this is very common with crazy bear and a lot of others have had this happen too.

Honestly don’t stay here, not an honest hotel chain at all. And definitely something fishy going on when it comes to taking payments from you that you did not consent to.

Poorly lit rooms, safety hazard. Overpriced. Save your money and go somewhere nice with a reputable hotel chain.