Hello,

Thank you for your review. We'd like to clarify the situation.

Your order was shipped just one day after being placed. Unfortunately, DHL has encountered an issue with the delivery, which is beyond our control.

We’ve already opened an official investigation with DHL, and we’ve been keeping you informed throughout the process. However, DHL also needs time to respond, and we’re currently waiting for their update.

As soon as we receive any information from DHL, you will be immediately informed as well.

We understand your frustration, but in this case, the delay is not due to our handling — it is an issue with the external courier service.

Thank you for your patience,
Octoclassic Team