Booked a 10 day holiday in November…
Booked a 10 day holiday in November last year for our upcoming motorhome holiday 10th July .
£430 a great price
My wife has been in ICU for a week and is unlikely to leave so I emailed to cancel
Got a standard reply pointing out the 50% deduction for cancellations.......£215 refund
Greedy heartless grasping.....🤬
We are now into September
I have to add that my wife passed away a week later at the beginning of July.
Red Funnel did respond to my initial review saying that they would contact me to see how they could help
It didn't happen....
Red Funnel Ferries からの回答
Hi Mr Green,
We’re truly sorry to hear about your wife’s condition — we can only imagine how difficult this time must be for you both, and we’re sending you our very best wishes.
While our response referred to our standard cancellation terms, we completely understand how painful it must have felt to receive that when you’re facing something so serious. Please know that this wasn’t meant to come across as unfeeling — and we’re very sorry if it did.
Unfortunately, we’re also in contract with third-party suppliers for parts of the holiday booking, which can limit the flexibility we have in certain situations.
A member of our Holidays Team will be in touch shortly to follow this up personally and see how we can help.
Warmest regards,
Sonia
Customer Services Team | Red Funnel