Pete Green

Sorry long rant
Purchased my Citroen e-c4 from Stellantis Abarth West London 28th February 2025.
Probably a couple of months later I realised the windscreen wash jets were not working.
It was making the right noise and was topped up.
Anyway I just thought I'd deal with it soon.
About 5 months ago I had it serviced at a local garage I said I know it's a warranty issue but can you have a look.
When I picked it up they said the jets are missing no wonder they're not working.
I contacted Citroen UK who were absolutely useless.
I rang them over a dozen times all they ever said was that they'll get my handler to ring me....they never did.
4 months later they eventually they said to contact my locally dealer Evans Halmshaw Hull.
They were just as useless eventually telling me to contact my supplier.
I talked to Dan who sold me the car along with Eugene
Eventually he got back to me saying that the workshop say that the vehicle jets would have been checked before the sale
Basically covering their backs for making a mistake and in the process suggesting I am a liar.
All I wanted was replacement jets I can fit them myself in 10 minutes.
Be aware of Stellantis
Very nice and smiley when selling
Customer care zero out of 10
Absolutely seething.🤬

Just rang to see if premium could be bettered and a few pounds were knocked off.
Spoke to George he was friendly fast and efficient.....👍

No wonder they scored so low.
Got a new EC4 28th February 2025
It was a long time until I realised that the car was not fitted with windscreen wash jets as the weather was generally dry.
I initially emailed them a couple of times
They replied saying when is the best time to ring you.
I answered
They never called.
Two months and at least 10 phone calls later I am no further
Every time they say they will get my handler to contact me.....they don't
4 days ago a guy called Thomas said he'd refer it to his manager.
I rang today and a lady answered she said hold the line
It just went dead after 9 minutes
I rang back and an Easter European guy answered I could barely understand him.
He said hold the line.
A minute later he muttered unintelligibly and hung up.
For crying out loud all I want are two plastic water jets
I can fit them myself.
Non existent customer care
Absolutely appalling
One star is the least I could give
Zero stars would be more representative......😡😡

Not too much to say really
Fast and efficient delivery
Friendly too
All good

Initially I gave a five star review because of the great price and fast delivery.
However fittings were missing from two of the chairs consequently I had to cancel the opening of my new summer house/bar yesterday (Saturday 6th Sept)
They had over a week to supply these fittings and they knew the situation
Apparently they are being delivered tomorrow....Monday
Customer care obviously is not a priority

Booked a 10 day holiday in November last year for our upcoming motorhome holiday 10th July .
£430 a great price
My wife has been in ICU for a week and is unlikely to leave so I emailed to cancel
Got a standard reply pointing out the 50% deduction for cancellations.......£215 refund
Greedy heartless grasping.....🤬
We are now into September
I have to add that my wife passed away a week later at the beginning of July.
Red Funnel did respond to my initial review saying that they would contact me to see how they could help
It didn't happen....

Very helpful and friendly....perfect

In advance sorry for the long rant
Got our Elddis Accordo 120 1st June all nice and smiley service taking our cash
At the end of July we had our first opportunity to try our fridge on gas only
Away for two nights it cut out continually
Reported it to Lowdhams 1st August
They booked us in for October..
Too long we thought so we tried booking a repair more local to us with Lowdhams well advertised “ Nationwide Repair Network “
Long story short forget it …not worth the paper it is written on.
Everywhere local did not comply with the needed warranty cover specified by Lowdhams. I tried around 8 local repairers.
After wrangling we booked in for a repair on 2nd October arriving the day before as we were asked to book in at the service centre for 8:30AM
We also booked in until 4th October so we could check that the fridge kept on after repair and didn’t cut out
I Booked it in and explained the fridge fault
They had it listed as only working on gas…..not so I told them and they updated the info.
All booked in by 9AM and we headed to the cafe
Waited…..waited….waited
Went to front reception at 2PM and explained
They said they would contact the service centre….but “they don’t always answer “
Anyway the lady from reception came over 10 minutes later and said it’s ready but “needs a new battery” …that puzzled me
I went to the service centre and after about 20 minutes they said you are booked in until the 4th…..”it hasn’t been seen yet”
I was absolutely flabbergasted
Why ask us to get there for 8:30??
All she could do was apologise
We are booked in tomorrow at 9AM to be seen first…..we will see
They really don’t know what they are doing
I’m glad I enquired as we would probably still be waiting now
6 hours completely wasted

Ordered this TV on 30th March
Granted it was Easter weekend
However the carrier Evri received it on 2nd April
I received it on 8th April
It had a next day delivery sticker on it
The Avtex TV is excellent but delivery wasn’t

Ordered a 7 foot bar which was said to be in stock (7th April 2021)
Then the next day I had an email asking for mailing costs (£4.95)
Not ever had this anywhere paying for postage a day after I ordered....what’s all that about?
When I ordered it suggested mailing was free
I paid it as I wanted the bar quickly and said that to them...”please send ASAP”
Waited two weeks after sending several emails to be told they would re send it but it was not available until August
It seems to me they did not have it in stock but didn’t tell me until I had badgered them with several emails
Pathetic communication to customer
Also I was refunded quickly but no sign of an apology
Very poor