I have had my insurance with this company for about two years and when I needed to make a claim nothing works. I tried the online claim form, they couldn't find my policy. I tried the chat, they gave me an email address that told me I would get a response in a few days, nothing. I called the number, the person logged my request for a call back to speak to someone, nothing. Is is IMPOSSIBLE to make a claim, this not fit for purpose. I cancelled my payment and isn't it interesting that I got a text AND an email about it. Im so disappointed and have WASTED two years worth of money on an empty promise.