They changed their system recently and myself and other tenants have noticed your can no longer report repairs, they do not show on the system at all, they are not logged anywhere. If lucky and apply for repair through the general enquiries you may get a text saying that in 6 months they might turn up to do the job. Often that day comes and it gets postponed, when that happens they do not return or rebook. Most workmen that do eventually turn up, after many tenant phone calls trying to get the job done, only do part of the job (a very small part) saying they will return and rebook the rest of the job. 100% of the time this rebooking and revisit does not happen, ever. I've heard workmen chatting to each other making comments like 'ill string that job out so I can knock off early' 'if I go to that job I'll have to work a full day, nah I'll get them to rebook it' , I've seen them sit outside my house for 30/40 mins before knocking and then the same when they've 'looked' at the job. 4/5/6 men coming to 'look' at a job and not have the tools to actually 'do'. Maintenance manager trying to 'groom' me and when reported with evidence, nothing happens. I could go on ...very unprofessional company and considering they work with people considered to be vulnerable, I'd say they take advantage of that.

Edit: in response to their reply. Many years of trying to communicate with you have resulted in very little. This automated response for the sake of public perception is just about saving face.