So disappointed
So disappointed. Usually John Lewis impress which is the only reason I have give 2 stars and not 1.
Evri have delivered (or have they?, no pictures to prove it) my parcel somewhere else. Definitely did not arrive at 22.25 on Friday night here. Contacted John Lewis. Nearly an hour later after finally being responded to, customer service had done nothing as the delivery department wasn’t answering the phone. Did I want to try? No! I requested that they contacted me. Nothing, no email, no phone call, nothing. Poor customer service.
John Lewis からの回答
Hi Lesley, sorry for any disappointment caused. Looking at your delivery tracking, it does indicate that delivery took place last Friday, however, as you say, there is no image to show the location the parcel was left at.
I can see this has been raised with our Carrier team to follow up on with Evri. One of my colleagues from the Carrier team will update you as soon as they can. ^Alan