shocking customer service
two tyres damaged on Isle of Harris I called roadside assist - nearest dealership 8 hrs 21 mins drive including ferry each way. No RAC on the island.
Mercedes delegated toa garage who recovered the car to the Isle of Lewis. They brought a hire car down to me. They could not repair the car and delegated to a tyre place. one tyre was fixed within a day but they would not release the car as other tyre needed replacing. then someone forgot to put the new tyre on the ferry - two days delay.
i had an 86 year old and two dogs with me and other than the hire car no transport. hire car cost £278 - mercedes say not covered !!!!
they are responsibly for a 30 mile recovery on the way to the nearest dealership - would have put me in the sea !!
after hours trying to sort this i have been offered a service voucher or a virgin experience !! £275 !!
no customer service or real good will here.
have owned a mercedes for 30 years - this will be my last one !