i have one new car and old car same deal and bad service in delaing csutomer problem dealer/lookers/rac/meresdes as well
Dear Sirs,

I am writing to report a concerning issue with my MERCEDES-BENZ –Black: M1, Registration: .

I called Mercedes helpline yesterday as while driving, the rearview mirror unexpectedly detached, compromising my visibility and safety and reported this matter.

I was advised that RAC for roadside assistance will contact and review this matter.


Upon arrival this morning, the patrol personnel was helpful, attempted to reattach the mirror. However, during this process, he inadvertently caused small crack to the windscreen and were ultimately unable to secure the mirror. The individual stated that applying more pressure could lead to further damage to the windscreen.

Upon researching, I found that the reattachment procedure for the mirror is relatively simple procedure, yet it was not properly carried out. As a result, not only was the mirror not reattached, but the windscreen was damaged due to him, affecting my ability to drive safely.

Given that I have a comprehensive service plan and an active warranty, I request that this issue be addressed and resolved promptly. I kindly ask for guidance on the next steps to have the rearview mirror properly reattached and the windscreen repaired or replaced, if necessary, under warranty coverage as windscreen had crack due to negligence of RAC staff.

I checked my car before his arrival and there was no crack in the screen. I can provide images which clearly shows that crack starts from the top screen where he opened the front kit to reattach the rearview mirror.

I would appreciate your swift response to help restore the safety and condition of my vehicle. , as I'm currently without reliable transportation.

Thank you for your urgent attention to this matter.