The whole set up of this on line ordering service is efficient and so are the deliveries. They pre warn you in plenty of time when the delivery is due. You can alter the date it will arrive. You can add or change items within the order up to a certain time. Deliveries arrive when they are supposed to. Even now when I contacted them to say our beautiful Labrador has gone to sleep forever, they have been extremely efficient and acknowledged my request to cancel further deliveries with no fuss at all. Totally great company to buy your pups food from. Whole heartedly recommended.