I had a breast augmentation with Harley Medical and Dr George Samouris on 7th May 2025, and regret my choice in the clinic.

I had my initial consultations with the Patient Coordinator (PC) in March 2025 after having consultations elsewhere and feeling unnerved. My concerns were answered and I felt confident in Harley Medical and the level of service they spoke of. I asked about the company liquidation and she explained that they had been bought out with funding going into a new hospital (whether any of it is actually true??). I was under the impression that they had been up and running for a while, so I paid £250 to have a surgeon consult. Payment was taken by a bank transfer which felt slightly off but tried to trust the process.

2nd consult happened and Dr George was really insightful and I decided to book in and pay an additional £525 deposit. My surgery date was booked in for 07/05.

All of a week later I had calls from Harley medical asking me to confirm the date I had booked in - a little unnerving as you think that the practice you've paid just short of 1k would know the date. I received no confirmation for the payments or the date.

From this point onwards it was almost always a different person contacting me and impossible to get hold of the same person twice. In my initial consultation I was offered a 12 month 0% interest payment plan. Someone called me after my deposit and said my 10 month agreement was ready to be signed? There was no consistency, horrendously unorganised, and impossible to contact. The PC stopped responding to emails, I was not given any other contact) and the phone numbers go to a call centre in Scotland which is dealing with Skin Clinic and they can't contact the London practice.

I got emails changing my pre op on the day, whilst travelling up, all while still being ignored on my other emails about the finance and dates. The appointment went well with Andrea who turned out to be my godsend the entire process. She went above and beyond and I cannot thank her enough - without her it would be have been unbearable.

I had to chase from 09/04/25 multiple times a week to 23/04/2025 when I finally got a response. I called Harley Medical numerous times, eventually got told that I was getting answers sent, and then had to chase when they were not. I was told I was getting sent pre-op info - again still chasing until 02/05 (5 DAYS before my surgery) when I finally received key information. The PC was off sick at some point during this time, however they had no alternative communication routes or anyone who knew what was going on which was very unprofessional. If I was not that deep into the process, I would have not continued.

6th May, 1 day before my surgery. Pre-op phone call due 24-48 hours before your surgery. 2:45pm, still no call. Had to email AGAIN and contact Andrea as she was the only consistent contact, who sorted it.

7th May 2025 - surgery day. Slight delay but nothing unexpected. The staff at the hospital were lovely and so helpful. HOWEVER, I get told I am Harley Medical's first surgery back?? Hours before my surgery?? This is the first time I was told this and it made me incredibly nervous.

Surgery went well, Dr George was lovely I can't fault him, we confirmed my choices and felt okay after. Discharged after a couple of hours, late at night. Harley Medical told me that I would be given an out of hours number to contact post-op if anything was wrong. I was not given this and had to send my partner back at 11pm to ask the hospital staff whilst I am in the car immobile. Staff did not have it, so again tried to contact Harley Medical, impossible, so we had to accept it and head home knowing I only had 999 to contact if I needed.

2 days post op I get an email saying that I need to pay the entire balance of my surgery when I have a finance agreement in place.? Shock, no one answers the phone so I am panicking whilst trying to recover and have to contact Andrea to chase to get an answer. Eventually gets sorted but still, you expect premium service, pay for it and get that?

In terms of the rest of the post op care, after a week you’re essentially on your own. After my nurse appointment they could not confirm the date of my surgeon post op and said they would contact me. I had to chase them for a good couple weeks to get it booked, which they then cancelled and rearranged as a zoom call. Final post op was a 30 second call to say ‘all good’ that they were 25 mins late for and that was it. Luckily I am happy with my results and have no problems (so far!)

Harley Medical was disorganised, uncommunicative, and completely unprofessional throughout my journey, causing unnecessary stress before and after surgery. If you value your money and want a reliable clinic who answers the phone or an email - I recommend you look elsewhere. Thank you again to Andrea for being an angel.