TERRIBLE and INCOMPETENT service
Two months on, they still haven't been able to set up my account correctly. I have 2 different addresses for gas and electricity accounts for the same property, and a "smart" meter assigned to my property which is not the meter I have inside my house and keeps sending much higher readings, resulting in charges that are much higher than they should.
Customer service takes over a week to reply, with incoherent messages that restart the whole conversation as if the last two months of calls, e-mails, chats, and complaints never happened.
British Gas からの回答
Hi, it’s really disappointing to hear where we’ve let you down. I’m keen for us to work with you to get to the bottom of it please get in touch over Facebook or Twitter with your details, include a copy of your review & TrustPilotResolve in your message. If you don't have access to do this, you can use the live chat option via the website or app. Thanks, Matt