Temu のレビュー


5つ星のうち1の評価

Misleading Marketing Ploys

The promotion of Free Gifts is extremely misleading. I was told I was eligible for 2 free gifts and provided with gifts I could choose. As I was selecting these, boxes appeared to select 2 more free gifts. I did this. It then showed what the 4 Gifts were worth-mine were in the region of £60. However-and this is where the CON starts - I was then told that to receive Free Gifts I had to place a minimum order of £15. Again I was shown items that I could choose from. I went ahead to select these - MISLED into thinking that at Checkout on paying for these, I would be sent the 4 Free Gifts. This is where the CON continues - only 1 of the 4 free gifts was going to be sent with my order, which happened to be the cheapest one. A separate date was put under each of the other 3 ‘FREE’ gifts, starting with tomorrow and the following 2 days when I had to claim them, and for each there would be a minimum £15 minimum spend. Therefore I would only receive the Free Gifts if I spent a minimum of £60.
Another Con is when you’re told you’re eligible for Coupons-you have to go through the con process of cracking open eggs to reveal how many coupons. This is very Misleading. I assumed I would get the amount off any order but - this is where the Con continues - you only get drip-fed discount in £5 amounts. Also coupons are not applied to items in your basket but you have to select from other random items shown. A very frustrating experience and I won’t be drawn into the whole fiasco again!

2025年8月10日
自発的なレビュー

Temu からの回答

Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team