I don't normally leave reviews but we were so disappointed in this place, felt the need to let others know. Everything about this place is wrong, I am sure 20 years ago when it opened it was good but clever marketing has given this place bookings without need for investment in service and quality.

Receptionist was not interested in being there, clearly hated her job being front of house just gave instant negative feeling. greeted us with "Surname please" on Friday afternoon then showed us outside the hotel and across the main road to a guest house where our small tiny room waited. Shower kept going hot and cold and the power to the room shut off at 10.30am, I didn’t even bother with a shower. if you want to use the pool you will end up walking across the main road with dressing gown on. (no slippers provided)
coffee machine provided but with just decaf pods.
Main English restaurant was totally unorganised; head waiter was nice enough but just simply kept forgetting everyone’s request around us and including our own.
outdoor area is tatty and guttering etc falling down around the pool area. Signs of building work going on. Honestly i have wanted to visit this place for years and really thought Friday night would have been good but was so deflated with everything. Bill on check out was totally wrong, it had dinner on there 3 times. got there in the end, couldn’t get a copy of the bill so was promised an email of it. that never arrived still now.

This place looks like its had no investment to it since opening in 2008.. its well out of date for the money and I won't visiting again.