TJC のレビュー


5つ星のうち1の評価

Absolutely disgusting first ,y order…

Absolutely disgusting first my order goes missing then I find out that my order has been delivered to another address then tjc informs that the order had been returned to them I've emailed tjc several times asking them not dispatch the order as it's no longer wanted due to the stress that I was put under when the order was delivered to someone else's address and not mine . I would not wish that kind of stress on anyone. I'm still waiting on an answer from tjc that they haven't dispatched the order and that my money will be refunded. I'm absolutely livid at the lack of communication from tjc regarding the return of my money. You have my order number so it will be easier for you to deal with this ongoing issue.

2025年8月17日
自発的なレビュー

TJC からの回答

Dear RLN,

We sincerely apologise for the inconvenience caused with your recent order.

Our records confirm it was dispatched via Royal Mail, and initially their tracking showed a proof of delivery. Following your report, further checks confirmed that the package was returned to us due to a failed delivery attempt.

We have now received the item back on 15-08-25, and our team is already processing it. As per your request to our Customer Service team, we have shared your preference for a refund, which will be completed shortly.

We truly regret the delay and mix-up, and thank you for your patience while we resolved this matter.

Regards,
Pawan
TJC Customer Care