Ordered 12 days ago and still nothing
Ordered 12 days ago, on 22nd it said evri had my parcel and no update since. I emailed zooplus and no reply so i emailed again and no reply.
What the f×ck is going on? This is for pets its not like they can go get it themselves, they rely us on getting it from somewhere that is reliable which obviously you are not.
Either give me a refund as i had to go get more food or send me another box out (free shipping as i saw you tried to charge another person on here) and hope it doesnt magically disappear (if it ever existed to begin with lol)
zooplus.co.uk からの回答
Hi Michelle,
Thank you very much for taking the time to share your feedback with us, my apologies for the slow acknowledgement.
I have tried to locate your details in our system using what's available here, your first name and surname, however, I cannot be 100% sure that I have come across the right account.
As we are not able to offer assistance publicly here on Trustpilot for security and privacy reasons, please, if I can ask you to share your order ID here (safe to do so), so that we can be sure we locate your correct details and assist you through our official communication channels, that would be super helpful.
I hope it's an acceptable request and we look forward to hearing back from you.