We were purchased a dining experience for two in February as a joint birthday gift. Due to a family loss, we had put the voucher to one side and completely forgotten about it. Fast forward August and our friends offering to babysit for us and us remembered we had a voucher to use. Sadly we had missed the remdemption time by two weeks. Helen at Indytute was amazing, I emailed last night and first thing this morning had a reply back with the redemption complete and us free to book. Such brilliant customer service that makes such a difference and will definitely be remembered next time I would like to book for someone else. Would definitely use this company myself. Also on a side note, the envelope and packaging our voucher came in was stunning. A really lovely treat and looking forward to using it. Again, thanks Helen and team :-)