Hi there,

Thank you for leaving a review. I’m sorry to hear about the difficulties you’ve had with Evri.

Unfortunately, Evri can be inconsistent in the way they handle complaints. Sometimes they accept claims, while at other times they send automated replies like the one you received. That said, we have found users who ignore and carry on messaging Evri sometimes will get a proper response.

Please keep in mind that Resolver isn’t directly involved in your case - it is, in the end, up to the company you are complaining to, to resolve the issue.

We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Best of luck moving forward, and please don’t hesitate to reach out if you need further support.