Resolver レビュー 1,567

Resolver からの回答

2026年3月16日

Hi Nick,

Thanks for leaving a review. It’s disappointing to hear that you haven’t found our service helpful, though it seems there may be some confusion about how Resolver works.

To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We are not a third party or complaints management company, and we don’t respond on behalf of Co-op or any of the companies listed on our platform. Your complaint is between you and the company you contact.

Our service simply makes the complaints process easier and more efficient. We have helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.

From your review, it sounds like you may have had some difficulty attaching the photos requested by Co-op. If you’re still experiencing issues, please contact our customer service team at: support@resolver.co.uk, who will be happy to assist you further.

Resolver からの回答

2026年3月16日

Hi there,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service helpful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年3月10日

Hi Shaun,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年3月10日

Hi James,

Thank you for your kind review. We’re so glad to hear our service helped you get the money you were owed! We're always here if you need us again.

Resolver からの回答

2026年3月9日

Hi Lydia,

I’m sorry to hear that you haven’t found our service helpful. 

Resolver has helped over 5 million people sort out complaints completely free of charge, including many cases with Vinted. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

We understand how frustrating it can be when a company doesn’t engage or resolve an issue. While Vinted can sometimes be one of the more challenging companies to deal with, we have seen users successfully reach a resolution.

In situations like this, it can be really helpful to remain as proactive as possible with your communications. Users who continue to follow up and persevere are much more likely to get a response. Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.

If you’d like some further guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2026年3月2日 に更新

Hi Sameer,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Just to clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party or become involved in individual cases - our platform simply aims to make the complaints process easier and more efficient for users.

Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.

We understand that Evri is one of the more challenging companies to resolve complaints with. However, we have seen many users successfully reach a resolution. In situations such as this, we encourage users to stay as proactive as possible - those who continue to follow up and persevere are much more likely to achieve a positive outcome.

Continue to email from your Resolver case file, using the "New email" and "Reply" buttons found there; if that doesn’t get a response and there is the option to do so, call them.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2026年3月2日

Hi Luke,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年2月13日

Hi there,

You have left a review for Resolver and not HP directly.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.

I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.

To get started, please visit our homepage at https://www.resolver.co.uk/.

If you have any further questions please contact our support team at: support@resolver.co.uk

Resolver からの回答

2026年2月5日

Hi there,

Thank you for the kind review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年2月2日

Hi David,

Thank you for your kind review. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年1月29日

Hi there,

Thank you for your review. I’d just like to clarify how closed cases on Resolver work.

A Resolver case can be closed in one of two ways only: either the user chooses to close the case themselves within their account, or the case is automatically closed by our system after a prolonged period of inactivity from the user. In both instances, this closure is purely a status update on the Resolver side and does not affect your case with British Airways. Your complaint remains available and will automatically reopen if you follow up with the company.

Resolver does not become involved in individual cases. It is the user’s responsibility to manage their complaint, including responding to the company and chasing any updates directly.

Unfortunately, we are no longer able to assist in sending complaints to British Airways; however, this information would have been clearly shown within your case file.

If you would like to follow up with your case, you can download your case file and send it to British Airways directly, so they have all the correspondence and can pick this back up from where you left off.

We wish you the best of luck moving forward with your claim.

Resolver からの回答

2026年1月27日

Hi Tyrone,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年1月22日

Hi Karen,

I’m sorry to hear you’ve not found our service helpful.

Just to clarify, Resolver is a free online complaints tool that helps make it easier for consumers to raise complaints to companies across the UK. We are not a third party or a complaints management company, and we do not investigate issues or act on your behalf.

Our service has helped over 5 million people sort out complaints completely free of charge. Based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform. With regard to Debenhams specifically, we’ve seen many users successfully resolve their complaints with this company after raising their issue through our platform.

I’m sorry if this wasn’t your experience, and we completely understand how frustrating it can be when a company doesn’t engage or resolve an issue. While we can’t force a company to reply, we encourage users to remain as proactive and persistent as possible, as this can often lead to a response over time.

Nevertheless, it’s good to hear that you’ve been proactive in trying to resolve your issue, and we wish you the very best moving forward with the UKICC.

Resolver からの回答

2026年1月16日

Hi Carol,
Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

Resolver からの回答

2026年1月13日

Hi Mark,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

It may be that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body if this is possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2026年1月5日

Hi there,

Thank you for leaving a review, I’m sorry to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. Our service has helped over 5 million people sort out complaints - completely free of charge. Based on feedback from our users, companies often respond more quickly and effectively when a case is raised through our platform.

However, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2026年1月5日

Hi Tony,

Thank you for leaving a review.

I’m sorry to hear that you haven’t had a positive outcome with your case after three months, and I completely understand how frustrating it can be to feel that no progress has been made. While we aim to make the complaints process easier, at no point can we guarantee a positive outcome, as the resolution ultimately depends on the company your complaint is raised with.

In any case of a limited or unsatisfactory response from a company, we would advise you to be as proactive as possible with your communications, ensuring you are following up with them. The escalation levels offered through our site can also help you contact someone higher up in the organisation, or seek independent review from a regulatory body. Please check the escalation options within your case file.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2025年12月22日

Hi Michael,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. However, in any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Resolver からの回答

2025年12月22日

Hi Jason,

I’m sorry to hear you’ve had trouble verifying your email address and that you’ve had difficulty contacting us.

We’re always happy to help and want to make sure issues like this are resolved as quickly as possible. If you contact our Customer Service team via our page here: https://support.resolver.co.uk/hc/en-us, or by email at support@resolver.co.uk, our team will be happy to look into this for you.

Resolver からの回答

2025年12月17日

Hi Ellie,

Thank you for your kind feedback. We’re so happy to hear that you received your refund! If you ever need assistance again, we're always here to help!