Further to the problems with the Tv I've tried to get in touch with Phillips to get some help and all I've got is there is a technical issue so cannot answer my calls. I've tried different numbers but cannot get through to them. This company needs to take a serious look at it's self and help. I can't be the only one who has this problem of getting to talk to a person. My Tv still doesn't work and the guarantee is due to run out in a couple months time, that's probably what they are waiting for then they can charge me a fortune to fix it