Honest mistake booked via booking website due to date inputed. Few seconds knew the mistakes and booking is num refundable. I have called direct the hotel and raised the issue but they said they cant do the refund. They advised me to book the right date which i did direct to holiday inn express in heathrow T5 via phone.
Customer service didnt mention that it can be ammended if only the date is issue.
I have raised the issue with booking website and they redirected me to IHG T5 hence hotel is not resolving my issue.
I have wasted my money even i am a member of the IHG
I am not happy and wont book with IHG at