Dinso Resort & Villas Ko Chang, Vignette Collection by IHG レビュー 1,101

IHG customer service is more disappointing than the Cleveland brown... record all calls, reference numbers and screen shot everything. If not you will be like in a quagmire with a company that ducks accountability better than your favorite boxer.

I used IHG's chat function, which is entirely useless. I am a Platinum Ambassador member. I required what I thought was a relatively simple query, but I was passed on to 4 different agents during the chat and had to repeat the issue each time. Also, none of the agents really listened. The last one completely ghosted me by typing for over 2 minutes... The result is that my issue has not been resolved.

OMG! I NEED MORE SPACE TO GIVE THIS NEGATIVE REVIEW.
IHG CUSTOMER SERVICE.
I PLACED AN ORDER FROM THE CATALOG USING MY POINTS GIVING CUSTOMER SERVICE MY NEW ADDRESS TO CHANGE THE OLD ONE.
THE PURCHASE WAS MADE SEPT 15 .AND WAS TO BE DELIVERED TODAY OCT 1ST.. I TRACKED THE PACKAGE AND IT WENT FROM OUT FOR DELIVERY SEPT 30 TO BEING LOADED ON DELIVERY VEHICLE. I HAVE MADE OVER 3 CALLS TO UPS AND WAS CONNECTED TO AN AGENT THAT TOLD ME AFTER HEARING MY CONCERNS THAT I HAVE TO CALL IHG TO HAVE THEM CALL UPS TO CONFIRM THE NEW ADDRESS SO THAT THE PACKAGE CAN BE DELIVERED TOMORROW TO THE NEW ADDRESS. MADE ANOTHER 6 CALLS TO 4 DIFFERENT NUMBERS TO IHG, GOT TRANSFERRED MORE THAN 4X, REPEATING MYSELF ON EVERY TRANSFERED CALL AND NOT ONE AGENT CAN HELP ME. WHY IS IT ALWAYS ON THE LAST AND FINAL CALL THAT THAT PERSON WAS THE RIGHT ONE TO TALK TO THAT CAN HELP.

Here is a formal complaint to the members of IHG Chain of hotels. I booked a hotel using reward points and ended up being charged 500$ without me knowing. Thanks for making my vacation great! Not!

Holiday Inn Express in Columbia SC not good.
We arrive late. Woman behind desk says use our key to get in but we hadn’t checked in. Had to say three times.

Door doesn’t open properly

No hot breakfast as advertised.

Lighting in bathroom is very poor

WE WONT BE BACK

I am currently enjoying a long stay at Voco Dubai, and I must say the experience has been absolutely outstanding from the very beginning and continues to get better each day.

The staff here are truly the highlight of the hotel starting from reception - Miss Lelisa, Mr Hany and Mr Akshay really thankful for amazing service and not to forget staff at Club Lounge for exceptional service by Miss Happy, Miss Janice and Mr Kaye for their professionalism, warmth, and attention to detail make all the difference. Whether it’s the front desk team, housekeeping, concierge, or the restaurant staff, everyone goes above and beyond to make sure guests are comfortable and well looked after. What makes it even more special is the consistency — every interaction comes with genuine care and a welcoming smile, which makes me feel at home even during a long stay.

The location of Voco Dubai is unbeatable — right in the heart of the city, making it convenient for business, leisure, and exploring everything Dubai has to offer. Despite being in such a central spot, the hotel feels calm, relaxed, and perfectly designed for both work and unwinding.

One of my favorite places in the hotel is the Club lounge. It’s the perfect spot to relax, meet, or even work peacefully. The ambiance, combined with the attentive service, creates a wonderful experience every time.

I want to sincerely thank the entire Voco Dubai team for their continuous efforts and outstanding hospitality. Staying here has been more than just comfortable — it has been truly memorable. I’m still continuing my stay, and I already know this hotel will remain my first choice in Dubai.

For anyone visiting the city, whether for a short trip or a long stay, I cannot recommend Voco Dubai enough. It is not just a hotel, but a place where service excellence and genuine hospitality make you feel at home. Thank you everyone.

Regards
Kumar
Gourav

Consumers should know that IHG takes NO responsibility for their Franchise Hotels. Due to a computer glitch I was double billed for a night's stay at the Holiday Inn Express. IHG DID NOTHING! This was an expensive lesson to me to check the reviews of hotel corporations BEFORE I book a room. They are crooks! I mean REALLY unethical. No wonder so many bad reviews.

I booked a “standard double room” at Holiday Inn Birmingham M6 Jct7 via Expedia for £120.65 in August 2024. What I received upon check-in at 9pm was a tiny single room, which the hotel manager insisted was the UK’s “standard double room.” This was simply dishonest – the photos on Expedia clearly showed a proper double bed.

When I returned to the room, I found the air conditioning was broken. The front desk told me there were no engineers available and advised me to “just open the window.” On top of this, the bathroom had only one set of towels and one glass – clearly prepared for a single guest.

The situation got even worse when I tried to complain formally. Over two weeks of back-and-forth emails with IHG Guest Relations, I was passed between multiple Senior Case Managers who contradicted each other. One promised me points could be credited under my name, while another later claimed it was “against policy.” Emails often went unanswered for days, and instead of resolving the matter, the team repeatedly hid behind “procedures” and avoided giving a straight answer.

This whole experience has shown me how disorganized and untrustworthy IHG’s customer service is, from hotel management who lied about room standards to a guest relations team that failed to follow through on their promises.

Lastly, I noticed that IHG rarely replies to reviews on Trustpilot, which makes me doubt this one will be addressed either. Writing this may not change anything, but I hope it helps future customers think carefully before booking with IHG.

THE HOTEL WAS THE BEST I HAVE STAYED AT IN A WHILE. BEDS ARE COMFORTABLE. BREAKFAST WAS GREAT. THE CUSTOMER SERVICE THERE WAS AMAZING. THE YOUNG LADY I THINK HER NAME WAS ANNA WAS SO FRIENDLY AND JUST MADE US FEEL AT HOME AFTER A VERY LONG DRIVE THERE.

I arrived after midnight and there was difficulty for Tasha to place me into a room that was not occupied because of a recent software upgrade. While patiently working the problem to the best of her ability she sincerely apologized. Not wanting to waste my time further, she reached out to her manager Kristin who, even though it was the dead of night was able to help her find me a room. Kristin checked me in the following day and she was as convivial as Tasha.

Honest mistake booked via booking website due to date inputed. Few seconds knew the mistakes and booking is num refundable. I have called direct the hotel and raised the issue but they said they cant do the refund. They advised me to book the right date which i did direct to holiday inn express in heathrow T5 via phone.
Customer service didnt mention that it can be ammended if only the date is issue.
I have raised the issue with booking website and they redirected me to IHG T5 hence hotel is not resolving my issue.
I have wasted my money even i am a member of the IHG
I am not happy and wont book with IHG at

My wife and I spent over a year planning our wedding in Vietnam. With the help of our wedding planner, we considered many resorts across the country and truly believed InterContinental Da Nang was the right choice. The location seemed ideal for our families, and the stunning photos on the website made it look like the perfect place. With its strong reputation and high price tag, we blindly trusted it would deliver because we thought you get what you paid for. Sadly, we learned the hard way that looks can be deceiving. Instead of honesty and professionalism, what we experienced was lies, manipulation, and heartbreak.

We originally booked May 25, 2025 for our wedding day. About four months before the wedding, the hotel told us that our date could not be honored because of a “government event.” We asked for proof over and over again, for weeks, but nothing was ever given because it was a lie. Under pressure, we were forced to move our wedding to May 24, 2025, just so our wedding could still happen with careful preparation. We did not want to bother our guests, many traveling all the way from the US and other countries, to change their flights. Still, we had to send out new notices, and our guests had to scramble to make sudden last-minute changes. It was stressful and unfair.

Yes, they did offer us a discount on the wedding package, but honestly, we did not want it. We never planned for a discount because the date itself was special to us. No amount of money could replace that.

The truth came out in the worst way. On May 25, 2025, our original date, another couple had their wedding reception at the resort. Seeing that broke my wife’s heart, and she cried on what should have been the happiest time of our lives.

On top of that, our coordinator Hannah Tran was unprofessional and dismissive from the start. She knew we had a wedding planner team handling things, yet she and Seif Hamdy, General Manager, went behind their backs and came straight to us, trying to fool us directly. That is shady and unacceptable for a place that calls itself “luxury.”

When we confronted them about the lies, they just kept going. We told them we knew exactly what was happening, but wanted to see how far they would go. And trust me, they were extremely willing to keep lying. We also have photos and screenshots of our conversations with the resort, which back up everything we are saying here. Instead of apologizing or fixing anything, they proudly told us, “We delivered everything we promised.” That is honestly laughable after what they put us through.

And the final insult? After all of this, the lies, the forced change of our wedding date, the stress on our guests, and the tears from my wife, the resort’s main concern was to ask, “Can we get paid now?” even though we still had a small outstanding balance left from incidental charges. As you can see, their priorities are getting money from us, and you best believe they will not make things right. They never admitted fault at all. We did not want to just give in and settle the small balance because we knew they would disappear and sweep everything under the rug. We want the world to know, and other wedding couples to know, what they are really getting themselves into.

What makes it even more ironic is that on their website, Seif Hamdy is quoted saying, “we believe in doing the right thing, both at the community level and the global level.” After what we experienced, those words feel empty. I honestly do not know if all this happened because of a horrible management team in Vietnam, or because this is simply how IHG operates. Either way, it is shameful.

So please, if you are planning a wedding or any big event here, do not be fooled by the pretty photos and the brand name. A high price tag does not equal honesty or respect. For us, InterContinental Da Nang destroyed what was supposed to be the happiest memory of our lives, and we will never forget it.

We arrived just before midnight on 21 August 2025 and were immediately impressed by the warm welcome from the security staff. They were so friendly and helpful, guiding us with directions and assisting with our bags – it made a late-night arrival stress-free.
The hotel staff throughout our stay were equally friendly, the rooms were comfortable, and the complimentary breakfast was a great way to start the day. The location is ideal, especially for attending conferences or exploring the city.
It felt like a home away from home, and I would happily stay here again. Highly recommended! 👍

IHG Best Price Guarantee scam.
Be very careful when trying to claim under the IHG Best Price Guarantee.
The terms and conditions are absolutely loaded against the customer. It’s near impossible to make any claim because of the tight and many conditions. Don’t bother. Book it with the best price website. Don’t book with IHG then try to use the Best Price Guarantee policy. It’s a scam. It’s a PR trick. Shame on IHG. They should just remove the trick Best Price Guarantee.

Reservation Canceled Without Warning While Traveling

I’ve stayed at Holiday Inn Express Alpena for many years during the Northern Strike exercise.

This year, while flying to the U.S., our confirmed reservation for a group of international travelers attending a military exercise was automatically canceled by IHG’s system. The hotel explained this was because the credit card on file couldn’t be pre-authorized — but this policy was never disclosed during booking.

We arrived to find no rooms available. Only with help from Alpena CRTC staff and friends already staying at the hotel were we able to secure rooms for the next nights while still driving from Detroit to Alpena.

We had to spend the first night in military barracks and paid higher rates for the remaining nights.

Even after contacting IHG Guest Relations, no timely resolution or compensation was provided.

IHG should clearly state this policy and prevent loyal, returning guests from losing confirmed bookings.

I’m an employee trying to modify my registration for 2 days & these people are a nightmare.
Keep transferring you to another line that says the same thing in circles.
They talk over you & just transfer you to nothing

Zgłosiłam problem do hotelu, nikt nie zareagował, zostałam też okłamana wielokrotnie. Liczę, że więcej osób się o tym dowie, i będzie unikać.

I usually used other loyalty programs where I have higher tiers, and now I would like to try IHG and asked the customer service to assign one past stay booked by my husband to my account. I told them that they can write to the email that made that booking to confirm that the reservation holder is willing to do so. They refused, saying that "any request regarding point assignment or transfer come directly from the reservation holder". I have done that before with Shangri-la for instance, and their staff were nice enough to call to confirm.

It is indeed just very stupid, because the loyalty program exists to confine the users to their alliance, and hence any accumulation of points should have been made easy.

Now that I have seen the other reviews, I guess it does not make sense to work on IHG anyways...

Specifically for The Mark Hopkins San Francisco!
My stay at IHG Mark Hopkins got off to a bad start because of the desk clerk who brought some East Coast attitude to the West Coast!. I arrived early and noted that I knew this and just wanted to drop my bags and go out. But all I got was poor attitude and poor customer service. Not to mention he didn't contact me to notify me when the room was ready as he noted he would but then, I really didn't expect to hear from him. Apart from that, Roy was jolly and ok when I returned. The bed was comfortable but the hotel is just dated and in need of complete makeover/refurbishment. There was peeling wallpaper in my room and no idea what's happening with the bed frame with odd 'repairs' and lots of dust behind the bed. The hotel reminded me of hotels I used to visit as a kid when dragged along to meet an aunt staying by the sea in the UK. There are things that are just odd. I mean the safe is newish and the coffee machine is great but the TV is pretty dated (with blown pixels just for fun) and the OSG is old and just awful. To check-out I used the app (which was also odd as it thought for some reason I was Chinese and only got used because Google's translation service is really excellent these days!). I feel kinda bad about leaving a review like this as the hotel is ok, the bed is ok, some (most?) of the staff are excellent, maybe even the guy I encountered is a nice guy and was just having a bad day (not sure why that was my problem but heh) The room was sold as a 'bridge view' room.  I guess there is only so much you can do about a 'bridge view room' after all, there are buildings in the way. and you can catch a glimpse of the GG between the buildings (when the cloud and rain does not obscure all views) and I am not complaining about it.  I only visited as I wanted to tick off the last of the big four on Nob Hill. Oh well. Now I know!

Stay was good, excellent service and comfertable stay. Room was properly clean and presentable.