I arrived after midnight and there was difficulty for Tasha to place me into a room that was not occupied because of a recent software upgrade. While patiently working the problem to the best of her ability she sincerely apologized. Not wanting to waste my time further, she reached out to her manager Kristin who, even though it was the dead of night was able to help her find me a room. Kristin checked me in the following day and she was as convivial as Tasha.