Poor Service and bad attitude.
I placed an order for 2 speaker grilles for a 1994 Range Rover. When they arrived I was surprised at the poor finish and quality.
I sent pictures of the clearly defective items and was advised that they hadn’t been quality checked properly. I would say there isn’t any quality checking at all.
I was told that replacements would be sent out. It’s now 3 weeks since I complained, having waited 4 weeks for the original order.
The website is not clear that you are buying from Poland and that the company does not include import tax (unlike reputable companies).
When I challenged why it’s taking so long for the replacement to arrive I was told that it because the UK left the EU. The real reason is that Octoclassic chose not to expedite the order.
Separately, I noticed that they offered a 20% discount on my part a week after I paid full price. I sent a polite email asking if they would honour that discount on my order based on the fact that my order had not been fulfilled. They said no.
Poor attitude and poor service.
Octoclassic からの回答
We’re sorry to read your review, but we would like to clarify a few points.
As soon as you informed us that you were not satisfied with the first shipment, we took responsibility and arranged a replacement part for you at no additional cost.
Your replacement parcel is already on its way. The delivery is progressing within the standard timeframe – we do not have influence over the speed of the courier or customs clearance. This is the normal process for all international shipments.
The information about dispatch country and the fact that import duties may apply is clearly available on our website before placing an order:
👉 https://octoclassic.com/orders-shipping
Regarding the discount – promotions apply only from the moment they are introduced. This is a standard practice across all industries and not something applied retroactively to earlier purchases.
We respect all feedback, but especially value reviews that reflect the real situation. In this case, your order has been handled responsibly, and a free replacement is already on the way to you.
Best regards,
Octoclassic Team