Obstructive processes, poor communication, no resolution
We have been a long-standing Checkatrade client, but service has declined significantly in recent years.
It took weeks of chasing to get basic pricing information that should have been sent after a renewal call.
Emails bounce back and instructions are ignored unless you sit in long call queues or use WhatsApp (which is not a professional way to handle business accounts).
Written authorisation to proceed was refused — we were told only verbal consent on a recorded line would be accepted, which is obstructive and unnecessary.
Packages run on contracts that extend beyond membership renewal, effectively locking you into renewing membership just to benefit from something you’ve already paid for. When delays are caused by Checkatrade, this feels unfair.
Repeated complaints were met with dismissive replies and no meaningful resolution offered.
Checkatrade should make it easier for clients to communicate in writing, honour commitments made on calls, and align packages fairly with membership terms.
Unless these issues are resolved, we will not be renewing and cannot recommend Checkatrade to other businesses.
Checkatrade.com からの回答
Thanks for taking the time to share your feedback. We’re really sorry to hear how frustrating your recent experience has been and that we didn’t meet the standard you’ve come to expect from us.
Getting clear pricing, timely replies, and straightforward support shouldn’t be hard work. But from what you’ve described, we’ve made it just that — and for that, we apologise. We know delays, bounced emails, and long queues aren’t just annoying, they waste your time and undermine trust. That’s not how we want to work with our members.
You’ve also raised important points about verbal vs. written consent, contract alignment, and fair access to services already paid for.
While we can’t undo what’s happened, we want to be upfront: we need to do better.
If you decide to leave, we’ll be sorry to see you go. But if you’re open to it, we’d like the chance to talk through your concerns properly and see if there’s a way forward.
You can reach us directly via our website using our online form and we’ll make sure someone gets back to you without the chase.
Thanks again for calling this out — we genuinely appreciate it
Checkatrade Team