Minus 5 stars

I ordered one of the cordless car vacs after seeing an ad on Facebook or Threads app to find it is coming from Yanwen in CHINA, yet the company say they are UK based.
So I email them to cancel it and get told they can’t cancel it.
So I emailed them …

Another Facebook scam ad as this is coming from china of all places.
You don’t tell people that on the ad do you.
Last thing that was tracked using 17track said it was delivered yet it never actually arrived and they wouldn’t tell me who was supposed to have delivered it or to where, luckily I got my
Money back as my card did a chargeback so no doubt this will be the same.
Where do you get the pics of all your non Chinese people from?


The reply I got was

Hello Paul,

Thank you for your message.

We assure you that our company is legitimate and this is not a scam. The products are not shipped from China, but from our UK or European warehouses to ensure faster and reliable delivery.

Regarding the images used in our advertisements, these are professional stock photos and models, chosen to best showcase our products.

We understand your concerns and are here to assist you with any issue regarding your order. Please feel free to reach out if you need further assistance.

Regards
Emma Smith


Do not buy from neodrive-uk or neodrive.uk. Com