OMG! I NEED MORE SPACE TO GIVE THIS NEGATIVE REVIEW.
IHG CUSTOMER SERVICE.
I PLACED AN ORDER FROM THE CATALOG USING MY POINTS GIVING CUSTOMER SERVICE MY NEW ADDRESS TO CHANGE THE OLD ONE.
THE PURCHASE WAS MADE SEPT 15 .AND WAS TO BE DELIVERED TODAY OCT 1ST.. I TRACKED THE PACKAGE AND IT WENT FROM OUT FOR DELIVERY SEPT 30 TO BEING LOADED ON DELIVERY VEHICLE. I HAVE MADE OVER 3 CALLS TO UPS AND WAS CONNECTED TO AN AGENT THAT TOLD ME AFTER HEARING MY CONCERNS THAT I HAVE TO CALL IHG TO HAVE THEM CALL UPS TO CONFIRM THE NEW ADDRESS SO THAT THE PACKAGE CAN BE DELIVERED TOMORROW TO THE NEW ADDRESS. MADE ANOTHER 6 CALLS TO 4 DIFFERENT NUMBERS TO IHG, GOT TRANSFERRED MORE THAN 4X, REPEATING MYSELF ON EVERY TRANSFERED CALL AND NOT ONE AGENT CAN HELP ME. WHY IS IT ALWAYS ON THE LAST AND FINAL CALL THAT THAT PERSON WAS THE RIGHT ONE TO TALK TO THAT CAN HELP.