I wanted to return and receive a refund for two items only to find that the refund amount was about a third less than the actual purchase price. Shoes costing £12 gave a refund of £7. A jacket for £26 only gives a refund of £17. It seems that shipping costs are deducted. However this is not advised at the point of purchasing. This lack of transparency misleads customers. I will not buy anything from Tik Tok shop again. Customer service is not helpful, only a virtual assistant who send the same nonsense to everyone.