Got given a time slot for a tumble drier repair. Waited in to receive a text saying the engineer had called and I was not available? I have cctv at my address as well as a video doorbell. Checked. No engineer had called. Rang and spoke to a representative. She rang the engineer. Came back to tell me the engineer had been, I was not in and to move forward and book another appointment. I said I did not want to move forward and tried to explain again I had been at home and I had not had a visit and could he return. She told me the engineer had said I had a green door and a doorbell, he had been, I wasn't in and no he wasn't coming back. I told her I do not have a green door. Again she wanted to move forward but the impression she gave was that I was lying! She continued to talk over me, I had to raise my voice to be heard and then I was accused of shouting at her and she hung up. Rang again, another operator. Tried to explain what had happened very calmly, got hung up on again before I could even give my name. Rang again and unable to take my call. Thank god these calls are recorded. Complaint on way and will find another warranty.