Consumer

Got given a time slot for a tumble drier repair. Waited in to receive a text saying the engineer had called and I was not available? I have cctv at my address as well as a video doorbell. Checked. No engineer had called. Rang and spoke to a representative. She rang the engineer. Came back to tell me the engineer had been, I was not in and to move forward and book another appointment. I said I did not want to move forward and tried to explain again I had been at home and I had not had a visit and could he return. She told me the engineer had said I had a green door and a doorbell, he had been, I wasn't in and no he wasn't coming back. I told her I do not have a green door. Again she wanted to move forward but the impression she gave was that I was lying! She continued to talk over me, I had to raise my voice to be heard and then I was accused of shouting at her and she hung up. Rang again, another operator. Tried to explain what had happened very calmly, got hung up on again before I could even give my name. Rang again and unable to take my call. Thank god these calls are recorded. Complaint on way and will find another warranty.

Great communication. Emails with dates and times giving plenty of notice. Delivery driver rang me twice on the day, once to give me notice of when he would be there and one when he got to my home. I wasn't home so he was asking where I wanted the item put. It was quite a big box. I asked if he could leave it just inside the front gates, but he carried it to an undercover area as it was raining. Lovely, polite guy who went that little bit extra to keep my item safe and dry. Big thank you to him. Probably the best delivery service I have received in a long time. Well done and Thankyou.

Ordered a kitchen larder initially from their sale and was impressed with the quality that I went on to order the sloane high back rattan garden set and gazebo. Really good quality again, comfortable, easy to assemble and looks amazing. Also quick delivery. Highly recommend this company.