This review is for the branch on Alverton Street, Penzance, Cornwall - 20/10/25

Firstly I would like to start with my utmost praise for the professionalism and helpfulness of the young lady that served me today. This young lady has served me in the past and has always shown total competence & compassion towards me and other customers that have also been in the pharmacy. There had been a mix up with my prescription, which it would seem was a technical issue from my surgery, certainly not an error of the very helpful staff's part, which the young lady in question was working hard to resolve (whilst also helping other customers at the same time, therefore not holding anyone up), multitasking brilliantly.

So, now on to my 'complaint/concern' !

Whilst all was going well, situation being resolved, the pharmasist appeared from the back and was totally unprofessional, belittling and quite frankly I think bullying toward the young girl, who, even though maintained full politeness and proffessionalism throughout I could tell was quite uncomfortable. Therefore my main reason for this review is her safety & wellbeing.

The pharmasist was quite blunt to me, basically telling me to sort this situation our myself!

I'm not sure is this is a platform I should be writing this but didn't know who to contact and certainly didn't want any further dealings with the pharmasist myself.