Dreadful delivery company. Getting as bad as EVRI these days. On Monday 20th Oct 2025, I was awaiting a parcel (which STILL hasnt been delivered - DPD now claim they cannot find it!!!). I was following the package on their tracking page. Then, all of a sudden' Sorry we missed you!' huh? The guy (Mark) hadnt even bothered to attempt a delivery before he marked it down as 'no one here to sign for the package'. This was total BS. My delivery address is an office block. My office is on the ground floor, right next to the main entrance, so I can see when anyone tries to make a delivery here. Also, added to that fact, the main reception staff here can sign for packages! Anyway I asked them to redeliver my parcel to the DPD Pick Up point. I got a message saying it would be deliverd there the following day. It wasnt. I then got a message saying it would be delivered the day after that. It wasnt! I rang up to complain. It was then they told me they couldnt find the package anymore!!!

I then registered an official complaint (or at least I asked them to register a complaint). The guy I spoke to in customer service went away for a minute or so. When he came back he said he had registered my official complaint. However, I had to ask for the case reference number. He went away again for a few seconds then came back and it sounded like he was just reeling off some random numbers. I asked him when someone would get back to me about my complaint, to which I was told "Oh! no one will get back to you about it as it will be an internal investigation!.

DPD UK are dreadful (mind you, most delivery companies in the UK are now dreadful). I would wholeheartedly suggest you dont use this company as they clearly dont give a damn about getting your parcels delivered to you or to the place they are addressed to!