If I could give zero stars
If I could give zero stars, I would. Lowell closed my accounts, but are still reporting them on my credit file. Absolutely shocking customer service and aggressive on the telephone, need to learn how to speak with people who are vulnerable and ill.
Reply from Lowell that they have sent a DM is not true. No DM has been received.
Lowell からの回答
Mr Johnson,
I'm sorry to hear about what you're experiencing and appreciate you reaching out to us here. To make sure you get the right help and support, we’ve sent you a DM. Please don’t worry – just get in touch so we can work with you.
Kind regards,
Catherine
EDIT: 11.11.25
Mr Johnson,
Thanks for getting in touch again.
I’ve asked one of my colleagues to contact you directly so we can look into this for you.
Kind regards,
Catherine