Awful! Absolutely awful. I bought a PC from Currys in November 2018 and took out an agreement with Knowhow (now Care & Repair) and not needed them until now. I phoned about my PC and apparently they don't come out to fix it as I was told over the phone by some African woman. You'd at least expect to get a knowledgable person the other end. They only come out to fix large appliances and she told me firstly to fix it myself. That nullifies any agreement or doesn't she know that. Ha ha that's a joke. Then she said to take it to my nearest Currys store (16 miles away). I told her I'm 73 and awaiting a new hip. How on earth can I carry a desktop PC from a car to the store even if I could get to the stores she mentioned as I know both of those stores are difficult to carry a PC to. In the end they are coming out to collect my PC on Friday this week and it will be gone a minimum of 7 days. No replacement, so I'm without my pc and I need it. Seeing that I pay £6.99 per month for this privilege and in the time I've had the agreement I have paid out some £582 for the agreement, this is disgusting. Will I buy from Currys again and take out an agreement? Not likely. I won't be buying anything from them again. I will buy another new PC soon but not from them. I thought the agreement would protect my pc, but alas no!