Run into problems trying to open an ISA. Trying to get help insight on impossible. Every single attempt to contact them is met with a message telling me how busy they are. God forbid that they actually employ enough staff to cope. This bank does everything it can to avoid actually talking to their customers. My last attempt led to a recorded message telling me I was in a queue and that there was a 78 minute wait. No doubt big bonuses for the bosses.