Dear Customer,
Due to the lack of completed request information form, we regret to inform you that we are unable to process your case due to insufficient information. Please accept our deepest apologies for any inconvenience you've faced. If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
https://helpcenter.aliexpress.com/s/BuyerHelp
Thank you for your understanding and cooperation.
Best regards,
AliExpress Customer Service Team