I am now into week 2 of trying to close a reward account with RBS, so for anyone who has had similar problems here is what I did. I have converted my Reward account into a normal bank account, so the £2 monthly fee will be charged on a pro rata basis until the change. They also seem to have closed my saver account with a balance - which I do not recall transferring there! Anyway according to RBS after that I can close the account, although I am also thinking of leaving it open and setting up a standing order for £1 every month between my 2 bank accounts. I did think of every day but that is evil!! I didn't get old by being stupid - I am very mean when I am angry!