Brian D

Albert Orr who did the original visit, and then revisited me was great so I cannot fault Puraflow in any way. Unfortunately our property layout does not permit an air source heat pump in a location suitable for both complying with the regulations and my families requirements. I am happy to recommend Puraflow to anyone considering a heat pump installation.

Flight as always with Jet2 was perfect. Hotel didn't supply coffee in the room so it was tea only. Even on request it wasn't available! Food also wasn't brilliant.

I am now into week 2 of trying to close a reward account with RBS, so for anyone who has had similar problems here is what I did. I have converted my Reward account into a normal bank account, so the £2 monthly fee will be charged on a pro rata basis until the change. They also seem to have closed my saver account with a balance - which I do not recall transferring there! Anyway according to RBS after that I can close the account, although I am also thinking of leaving it open and setting up a standing order for £1 every month between my 2 bank accounts. I did think of every day but that is evil!! I didn't get old by being stupid - I am very mean when I am angry!

Its a pantomime - "There's a hole in my bucket dear Liza..."
I think I'd rather have a colonoscopy or a dental op as an alternative to calling RBS ever again.
No good complaining, as my oldest complaint isn't fixed - raised in August! I pity anyone trying to close an account with the bank - I am now on my 3rd attempt. In branch they have a different figure to my online display - so how can I zero a balance when only the branch know how much it is?

You can't give a minus score?
Start:
Issue 1:
Set up Power of Attorney with all documentation at local Natwest branch, as advised by RBS. Later told they hadn't received it It was traced after long call and much waiting. Put down (by me) as teething troubles with a new account.
Issue 2:
Earlier in August 2025 I rang as I couldn't see the transactions on my RBS credit card. Same problem 2 weeks later when I called - "its an ongoing IT issue from July 31" Promised call back never
happened. Cancelled card.
Issue 3:
As I had no feedback other than "your concern has been passed to the appropriate department", I asked for (as a Subject Access Request - SAR) a copy of all conversations by digital recording or otherwise (I believe banks record all conversations, but may be wrong? Yes, I was told - no problem - you just need to fill in a form, but couldn't download the form, s it died there, and I didn't get a response for over the 30 days allowed to reply to a SAR, so I emailed again - to get the usual response "your concern has been passed to the appropriate department" Passed to the Information Commissioners Office as a complaint against RBS.
Also received snailmail reply from RBS outlining my issues and complaints (recent ones only!) and saying £100 has been credited in compensation for the inconvenience. Insulting I felt, so raised issues with Financial Ombudsman's Service.
Issue 4:
All payments moved into a better and safer bank (First Direct!) so ready to close account.
Tried online to close - emptied account and was told to ring or call in branch.
In town today for another appointment, so called in Natwest. After a 10 minute wait I was then asked to wait for a private office - a further wait of probably same time. was told there is a debit balance as it is a reward account, and the fees are charged accrued on a daily basis. so you need to clear that debit of £1.09 first. The money in my Rewards could not be used so it was a wasted trip. No doubt I will be told now "You have a credit balance of £0.01p so we cannot close the account" - then charge me as it is still open. It is the only time I have ever used (expletive deleted) when dealing with bank staff, or anyone in public, but I did today as it was the only adjective which adequately describes their attitude to customers - an (expletive deleted) disgrace!
Just feel sorry for Sainsbury's bank customers, although you have been classed on the Natwest and RBS telephone tree as more important than RBS (or Natwest ) customers who are victims of fraud!! I think that sums it up!

Always good for both in flight and assistance. Just a pity Manchester airport is such a let down.

I have been a First Direct customer for about 30 years now, and have received first rate, first class service all the time I have been with them.

Combi boiler pump changed under warranty day after a bank holiday and done quickly with no mess.

My daughter ordered from KFC via UBER for 3 of us, and only part of the order arrived, and it was almost cold. The refund for the undelivered items was very fast - but not the point. How to spoil a family evening meal? Just order via Uber!!

I did try to confirm their original delivery date but didn't get the acceptance back, but redelivery was arranged and product arrived slightly earlier. Definitely happy with it!

I ordered 2 pairs of stretch socks to try, as I have neuropathy and my daughter plantar fasciitis. I skipped all the "upselling" but when I got to the review page 4 pairs had been added to my order, and it wouldn't let me cancel or edit the order. At that time their website wasn't available so I could not do any more until I received the order confirmation, so I filled in the form to amend and was told it had been shipped already, from an order placed hours earlier on Sunday?? Email arrived on Monday saying my order had been dispatched. After a few emails - now offering me even more discounts I have advised I consider the order cancelled, and expect a full refund. They now tell me there may be complications if I refuse delivery, but I can return and pay for return and they will refund less the delivery charge. Under Consumer Rights Act (CRA) I am entitled to a full refund so I will be activating a chargeback claim for repayment in full. Most international trading laws allow for this in the event of a potential scam transaction. I also note that there do not seem to be many answers to complaints on here? And so far Yodel have delivered to an address on a different street in the past - I will update this post at a later date!

I have seen many reviews on here slating EE for both mobile and broadband, but I can honestly say in my dealings with EE I have only ever had 1 bad experience when I called. On Friday I had a number of billing issues and queries, but the young lad (Hughie) who I spoke to was excellent. All points covered and explained, so full marks to EE and a wonderful example of excellent customer service

Flight both ways great although Brian and 5 others had a long wait for assistance in Manchester on return.
Hotel clean and comfortable, although the only bin was in the bathroom, and there was no coffee or tea making facilities or fridge in the room. Food at the hotel could have been better and it is the worst HTOP hotel of several Brian has stayed in. Transfer was not up to the mark as we were dropped and picked up from round the corner at another HTOP hotel. With a disabled passenger when assistance specifically booked?

Order was actually delivered by Yodel - but to the front doorstep of the wrong address and not even on the correct street. After being told - these are the geographical coordinates of the address we delivered to it must be correct?? After contacting supplier I provided all details of delivery but (after many emails where it was my fault!) was told, we can reship to the correct address on further payment of £8. I will be using chargeback and will update on here but also you are entitled to claim a refund if the goods are not of satisfactory quality under the Consumer Rights Act, which may apply also if bought online as I understand it?

Andy was very well informed about the problem and as it was fixed the previous day was able to fix other outstanding issues.

Not delivered or stolen. Also not delivered as stated in the delivery report, as we do not have a porch.
Update: Contacted Yodel who confirmed delivery within the window and sent (eventually) a photo of where it was delivered, and left on a doorstep. When I said but that isn't MY door was told the geographic coordinates match the picture so it must be your house...that logic says that cats have 4 legs, Fido has 4 legs, so Fido is a cat. I did find the address - it is a block of flats about 100m away from me and with no number 2 and a different street name on the side of the same building. Supplier now wants proof it hasn't been delivered to me as Yodel say it has. So Yodel deliver to the wrong address on the wrong street in a place accessible by passersby, and that is classed as a safe delivery???
Update: That is a really poor excuse - what you are really saying is "we give our delivery drivers so much work and pay peanuts per delivery" that as long as they deliver somewhere and get paid it doesn't matter whether the customer gets it or not. And then give me BS about "being busy". That and your rubbish chat service justifying delivering it elsewhere??? At this point I feel I must raise the issue with Trading Standards as regardless of how busy you are if you fail to deliver to the correct address - even if it was left in an insecure place at least I would have stood a chance, but who in their right minds when the street name, number and postcode are on the order (as confirmed by YOUR chat service), then first of all say it has been delivered to the correct address as shown on the picture as the geographic coordinates are the same...? It has taken me some time to resolve the issue - and the supplier is replacing the missing order at no charge, but I can only hope Yodel don't get the delivery because I will just then order elsewhere and get my money back via my bank's chargeback!!

I spoke to both Mohammed and Tamsin last week and earlier this week, and both of them went out of their way to help and progress my enquiry. While numerous things went wrong last week, I was at least able to find out why, and how to avoid it happening again. I also found during a service visit from Andy from Openreach, that the problem was in the fibre optic in the exchange so there was nothing EE could have done about it. Also other ISPs would be affected, not just EE, and the fault was only fixed (fingers crossed!) late on Monday afternoon. It's just a pity the information wasn't shared earlier - but definitely not down to EE who I cannot thank enough for being absolutely great!

Our move to full fibre with "EE partnered with BT": After numerous admin problems with THEIR system, and numerous rearrangements all of which were irrelevant to me but interfered with our expected install, which after over 2 months happened on 29th January. Then we had Openreach contractors who were not even capable of following instructions as I wanted to keep the BT Smarthub2 as it worked with the Halo disc but they put the EE router in until i said change it back, as that was the ONLY reason the install proceeded. But they left us with cables trailing across a doorway - a main power flex connection to the ONT (Optical Network Transceiver) and the supplied Cat 5e cable for our new connection, and the router dangling in the air as the supplied Cat 5e cable was too short. All that done in the home of a 75 year old with mobility problems? I will be reporting this officially and as EE are a complete waste of time I will send evidence to the HSE directly with photographs of the installation. It has been corrected since and all cables are now no longer trip hazards. That was only half of it. As we live on a main street with access by the public to the wall where the fibre optic entered, and there were 2 fibre optic cables and a junction box placed within easy reach of a passing 3 year old. After several weeks and much persuasion it has now been moved out of reach inside. While I understand the reasoning - as a 75 year old disabled man who is always home I was a little surprised at how difficult it was to get the outside connection moved. Fast forward a few weeks and while our speed isn't what we are paying for I am being charged £98.48 for having it done the way I wanted it done in the first place! They also had difficulties with the original order as the request I made was wrongly specified. It was corrected but I have been charged anyway, despite the promises of an EE guide who was going to call me on Friday and failed to do so - shortly before our internet connection went off. OK so a call was booked as it needed a service visit from Openreach so was booked on Saturday between 1 and 6. At about 2.20pm Saturday I called EE to find out what was happening? After being told we don't have that information (eventually and after some bad language from me) I found that the "Call" hadn't been booked through so no one would be coming. It was BS all the way so do NOT TRUST call centre EE to tell you the truth without a bit of bullying. The call is now rebooked - for Monday so we are losing the weekend on the internet, which is the only time the family are all home together! I have cancelled a Monday morning private appointment at my expense so I will have to pay for it as it is a short notice, cancellation. And that is just to be home when the engineer arrives so I will not be happy if by 1pm he hasn't. And to top it all when I requested a copy of the allegedly recorded telephone call he couldn't provide it. sO WHY BOTHER?