Purchasing the policy seemed easy for my in-laws, with helpful staff and competitive pricing. However, when we tried to claim medical costs we met a wall of resistance. We were passed between three different companies (AvantiGo, Rock Insurance and Moneysupermarket) all of which denied any wrongdoing and all of whom rejected our claim. Not one of these companies were prepared to truly listen to our complaint. All they seemed interested in was preventing any payout being made against our claim.
Update 12/12/2025
I sent details of the claim and associated complaint to the email address provided marked for the attention of the Managing Director as advised in the reply, on 30/11/2025. I have waited a full 10 working days and the silence is deafening. I have not even had an acknowledgment email confirming receipt and giving some indication of what happens next. If employees acting on behalf of the Managing Director behave in such an uncaring way then what hope is there for a successful resolution to my complaint. I truly despair.