I purchased 2 stars for people very hard to buy Xmas presents for. I went through the whole online ordering process - picking the options carefully as I went along. I checked my order very carefully before paying.

However on the order confirmation it has no details about what I purchased except for a star and the name.

When these arrived, they were not what I believed I had ordered and did not include the frames.

On contacting the supplier they claim that I didn't order the frames (which I am positive that I did) and I cannot prove this as the order confirmation has no details on it.

The certificates and additional documents look cheap and something that you could print up at home.

I am very disappointed and think this is a scamming company. Will never use again.