Ordered a full meal from KFC
Ordered a full meal from KFC, order number 743656974 at a cost of £35.26 however when JUST EAT had delivered my order the chips and the gravy were missing, I contacted KFC who told me that all the items from my order had been collected by JUST EAT, no reimbursement from JUST EAT was offered to myself, it would appear that they are now employing THIEVES to deliver food who are stealing contents from the orders for themselves and under the circumstances I have no other option but to report this theft to the Police.
Just Eat からの回答
Hi Brian,
Thank you for providing your order number for us to look into this for you. I am really sorry that some items never arrived with your order.
I understand that you are not happy with our initial decision regarding your compensation request for order 743656974, and I want to genuinely apologise for the frustration this has caused you.
I've personally taken the time to thoroughly review your case, reviewing all the details again to ensure we didn't miss anything. While I truly wish I had better news for you, my review confirms that our original decision remains correct. Based on our policy, we cannot offer a refund or account credit in this specific instance.
I truly appreciate you taking the time to let me look into this for you one last time. This is our final decision on this particular issue.
If you have any other questions related to using our service or need help with a new order, please feel free to check out our FAQ in the Help Centre via the app or website.
Thanks again for your patience.
Best regards,
Kai